PRIVACY POLICY

Effective Date: 04/11/2025
Longridge House (“we” “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website at www.longridgehouse.com, interact with us at our venue or submit your details through online advertising platforms.

Who We Are

Longridge House is operated by Elle R Leisure Ltd.
Registered address: 2 Castle Street, Manchester, M3 4LZ
Email: privacy@longridgehouse.com

Personal Information We Collect

Information You Provide Directly

  • Contact information: name, email address, phone number and postal address

  • Enquiry information: details relating to weddings, private dining, corporate events, accommodation or restaurant bookings

  • Dietary requirements and accessibility requests

  • Download requests for brochures and menus

  • Reservation, accommodation and event booking information

  • Marketing preferences and communication consent

  • Feedback you choose to share with us

Information Collected Through Online Lead Generation

When you complete lead forms on LinkedIn or Meta (Facebook and Instagram) we receive:

  • Name

  • Email address

  • Phone number

  • Job title (where supplied)

  • Company name (where supplied)

  • Event details or date preferences (where supplied)

These platforms pass the information to us securely.

Information We Collect Automatically

When you visit our website we collect:

  • IP address

  • Browser type and device identifiers

  • Pages viewed and referring websites

  • Time spent on the site

We also use:

  • Meta Pixel

  • LinkedIn Insight Tag

  • Google Analytics

These technologies provide anonymous aggregated insights and help us optimise advertising.

Information We Record Internally

  • Guest experience notes to enhance future visits

  • Notes relating to weddings, corporate events or private hire preferences

CCTV

For safety and security CCTV operates throughout the venue. Images may be captured when you visit.

How We Use Your Information

We process personal information to:

  • Respond to enquiries

  • Provide venue, accommodation and dining services

  • Manage reservations and event bookings

  • Contact you about your enquiry

  • Provide downloadable brochures and follow-up guidance

  • Send marketing communications if you have consented

  • Create audience segments relevant to weddings, private hire and corporate events

  • Improve our website and advertising performance

  • Personalise guest experience

  • Meet legal and regulatory obligations

  • Protect staff, guests and property via CCTV

We may also analyse aggregated website usage to develop services. This data does not personally identify you.

Legal Basis for Processing

Under GDPR we rely on:

Consent
For marketing emails and voluntary personal details provided in forms.

Contract
When you ask us to take steps before making a booking or purchase.

Legitimate Interests
For:

  • segmentation of enquiries

  • website analytics

  • remarketing

  • guest experience records

  • security via CCTV

Your rights and interests are always balanced against ours.

Legal Obligation
Where the law requires us to retain financial or booking records.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • operate the website

  • improve performance

  • understand usage

  • provide advertising insights

You can manage cookies via your browser settings. For more information visit www.allaboutcookies.org.

Sharing Your Information

We may share personal information with trusted third parties who support our business:

  • Mailchimp for marketing communications and segmentation

  • Meta Platforms for advertising and campaign analytics

  • LinkedIn for lead generation and campaign analytics

  • Tripleseat for event management

  • HOP PMS for rooms and accommodation management

  • Worldpay or equivalent payment processors

These providers are contractually required to protect your data.

We may also share information if required by law or to protect the safety of guests and staff.

We do not sell your personal information.

Third-Party Providers and Links to Their Policies

We work with carefully selected service providers to help deliver our services, facilitate reservations, manage event enquiries, process payments, provide marketing communications and analyse website usage. These providers may process limited personal data on our behalf. You can review their privacy policies below:

These partners are not permitted to use your personal information for their own purposes and are obligated to keep it secure.

International Transfers

Some third-party providers may process data outside the UK and EEA. We only use providers that offer appropriate safeguards such as Standard Contractual Clauses.

Data Retention

We retain data only as long as reasonably necessary:

  • Wedding and event enquiries: up to 3 years from the last contact

  • Marketing consent data: up to 2 years after your last recorded interaction

  • Guest experience notes: up to 2 years after your last visit

  • CCTV footage: up to 31 days unless required for investigation

  • Financial records: up to 7 years as required by law

Your Rights

You have the right to:

  • Access the personal data we hold

  • Correct inaccurate information

  • Request deletion of your personal data in certain circumstances

  • Withdraw consent at any time

  • Object to processing based on legitimate interests

  • Restrict processing in certain circumstances

  • Request transfer of your data to another provider

  • Lodge a complaint with the ICO

Requests can be made to privacy@longridgehouse.com.

Security

We take appropriate technical and organisational measures to protect your personal information. However no internet transmission is completely secure.

Children’s Privacy

Our services are not directed to children under 13 and we do not knowingly collect data from them.

Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page. We encourage you to review it periodically.

Contact Us

Email: hello@longridgehouse.com
Post: Longridge House (Elle R Leisure Ltd)
2 Castle Street
Manchester
M3 4LZ